About the Role
We are looking for a Head of Fashion & Luxury Products to build and lead our expertise in Fashion & Luxury Goods and Services. You’ll shape our product and partner strategy in this category, train our concierge team to deliver at a world-class level, and drive revenue growth in close collaboration with Sales, Marketing, and Customer Success. This role is ideal for a commercially driven expert with a strong network in the luxury industry and a deep understanding of UHNWI/HNWI client psychology.
What You’ll Do
- Build and grow the company’s internal expertise in Fashion & Luxury Goods and Services
- Create, develop, and drive sales of products and services in this category
- Train and upskill concierge team members on Fashion & Luxury Goods and Services
- Partner with Service, Marketing, Customer Success, and Sales teams to maximize category revenue
- Build and manage a network of partner brands and representatives across the Fashion & Luxury industry
What We’re Looking For
- Deep knowledge of the global Fashion & Luxury market (Haute Couture, High Jewelry, fine watchmaking, rare vintage pieces, exclusive personal shopping services)
- Strong B2B negotiation skills — experience closing partnership agreements with fashion houses, private showrooms, distributors, and independent experts
- Ability to turn market trends and client demand into commercially viable service offerings
- Experience designing training programs, guides, and scripts, and delivering training to front-line teams (concierges, lifestyle managers)
- Proven track record of cross-functional collaboration with Sales, Marketing, and Customer Success to drive category revenue
- Fluent English (C1/C2) for negotiating with international partners; French or Italian is a strong plus
Preferred Background
- 3+ years in a senior role such as Head of VIP/Personal Shopping, Luxury Category Manager, Head of Partnerships, or Senior VIP Buyer — within Premium Concierge Services, Luxury E-Commerce, Private Banking, or fashion houses
- Established network of contacts among personal buyers, boutique directors, and VIP client managers at top luxury brands in key markets (Paris, Milan, London, Dubai, New York)
- Track record of launching and scaling new luxury product or service lines
- Experience building training and certification frameworks for client-facing teams in fashion and style
- International experience with an understanding of regional luxury consumption patterns (Europe, Middle East, CIS, Asia)
We offer
- A strategic role with direct impact on business growth
- Competitive compensation: fixed salary + bonuses
- Work location: Tallinn
- Unique cases and a global client base
- A professional team that values ambition, speed, and exceptional quality.
Ready to be part of something extraordinary? Reach out to us and say some words about yourself in a cover letter.