The best luxury concierge tips have little to do with secrets and everything to do with communication
The best luxury concierge tips have little to do with secrets and everything to do with communication. Members who see the greatest value from their Private Advisor tend to follow the same few habits, and none of them take more than a minute.
Instead of asking for a table at a specific restaurant at 8pm, describe the evening you want: a quiet anniversary dinner, somewhere new, ideally with a view. A clear goal gives your Private Advisor room to suggest options you might not have considered, and a fallback if the first choice is unavailable.
Seat preferences, dietary requirements, favourite hotels, loyalty numbers, clothing sizes, and the names of your children’s schools all make future requests faster. Members begin with a profiling interview, but preferences evolve, so mention changes as they happen. Everything is stored securely and used only to serve you.
Some requests depend on timing more than influence. Ski chalets for February half-term, suites during the Cannes Film Festival, and yachts for the Monaco Grand Prix are often booked many months ahead. Sharing the key dates of your year early allows your Private Advisor to secure them before demand rises.
Many members only reach out for major trips, then spend hours on everyday logistics themselves. Gifts, home repairs, appointment scheduling, document renewals, and returns are exactly the tasks worth delegating. The time saved accumulates quickly.
Splitting requests across emails, calls, and messages slows things down. A single secure chat keeps the full context in one place, so your Private Advisor can see how a dinner reservation connects to a flight change or a guest arriving early.
If a hotel was not quite right or a restaurant exceeded expectations, say so. Feedback refines future recommendations and helps your Private Advisor understand the details that matter to you.
One trusted contact for everything you would rather not do yourself
A Private Advisor is not only for requests you already have in mind. Ask for a weekend plan in a city you have not visited, a gift for someone who has everything, or an experience to mark a milestone. Some of the most memorable moments start with an open question.
A membership works best when the people around you can use it too. Partners, family members included in your membership, and your personal assistant can share requests through the same secure channel, so nothing is duplicated and every request reflects the same preferences. Clear permissions keep it simple: who can request, who approves, and who needs to be kept informed.
Review your calendar for the next twelve months and share the dates that matter most. For guidance on what to look for in luxury concierge services, read our expert recommendations on selecting a luxury concierge. For everyday delegation, explore our Personal Assistant service.
Brief the outcome rather than the task, share your preferences, plan key dates early, and keep all requests in one chat.
Anything legal and ethical, from travel and dining to gifts, household tasks, and document renewals.
Everyday requests can be handled at short notice. For peak events, holidays, and sought-after hotels, sharing dates several months ahead gives the best results.
Yes. Preferences and personal details are encrypted, monitored, and never shared. Many of the principles of discreet service are shared across the profession, including by the international association of hotel concierges, Les Clefs d’Or.
